Virgin Games review

Virgin Games review: overview

Virgin Games is a long-running UK online casino that carries the Virgin brand, although Gamesys Operations Ltd runs it – the same company behind Jackpotjoy. Gamesys is now part of Bally’s Intralot, the international online business majority-owned by Bally’s Corporation.

The site holds a Gambling Commission licence under account number 38905, and virgingames.com appears on that account on the Gambling Commission public register. As with every UK-licensed casino, you will need to pass age and identity checks before you can play.

In this Virgin Games review we look at the welcome offer, the games, payments, the app and the safer gambling tools, and weigh up where the site is strong and where it falls short.

Welcome offer

The current Virgin Games welcome offer is Wager £10 – Get 100 Free Spins. New members need to opt in, then deposit and wager at least £10 on slots to unlock 100 free spins on Game of Thrones.

• Each free spin is worth 10p, so the 100 spins have a total value of £10.
• There is no wagering requirement on free spin winnings, so you receive what you win as cash.
• You must use the offer within 30 days.

No-wagering spins are about as fair as welcome offers get, because nobody asks you to replay winnings before you can withdraw them. The trade-off is that the spins only work on one game. Compare it with other deals on our latest casino offers page.

18+. New customers only. Full T&Cs apply.

Games and software

Slots are the main event. Virgin Games advertises 900+ slots, from familiar titles such as Rainbow Riches and Cleopatra to newer releases and Virgin-branded versions of popular games.

Jackpots are a real strength. You will find Jackpot King progressives, Daily Jackpots that must drop each day, and Jackpot Blast, an optional side feature that Virgin Games says is exclusive to the site and turns standard slots into jackpot games.

Away from slots there are sections for:

• Table games such as blackjack and roulette
• Live casino with real dealers
• Slingo, which mixes slots and bingo
• Online bingo and scratchcards

Remember that UK slot stake limits apply: £5 per spin for players aged 25 and over, and £2 for 18 to 24 year olds. If you are new to casino games, our online casino basics guide is a good starting point.

Payments and withdrawals

Virgin Games keeps its cashier simple. You can deposit with Visa or Mastercard debit cards, Apple Pay or Google Pay, and the minimum deposit is £10. UK rules don’t allow gambling with credit cards.

Withdrawals start at £10 and there are no withdrawal fees. Virgin Games says it processes withdrawals within 4 to 24 hours. After that:

• Visa Direct payouts can arrive within about 4 hours
• Other Visa debit withdrawals can take up to 3 working days
• Mastercard and bank transfers take up to 1 working day

A closed-loop policy means you withdraw back to the last method you used to deposit. If you deposit with Google Pay, Virgin Games pays winnings to a bank account instead. The cashier doesn’t list PayPal or other e-wallets, which will put off some players.

App and mobile experience

Virgin Games has free apps for iOS and Android, and says every game on the site is also available in the app. Your balance, bonuses and settings sync between desktop and mobile, so you can switch devices without losing track. The mobile site also works well in a browser if you would rather not download anything.

Safer gambling and customer support

The safer gambling toolkit is thorough. You can set a deposit limit or a net deposit limit, turn on session reminders and set session limits that stop play once your chosen time is up. For a longer break there is a cool-off of 24 hours to six weeks, and self-exclusion for up to five years. Customer support cannot increase limits you have set.

Virgin Games also points players to GAMSTOP for multi-site self-exclusion and to GambleAware for free advice. Customer support is available 24/7 through the Help and Support section.

Our verdict

Our Virgin Games casino review finds a polished, well-regulated site with a big slot library, strong jackpot features and one of the fairer welcome offers around thanks to its no-wagering spins. The apps are good and the safer gambling tools are comprehensive.

The main drawbacks are a narrow choice of payment methods, with no PayPal, and the fact that the welcome spins are tied to a single slot. Set a budget before you play and see how it compares with other sites in our casino reviews hub.